UGG Direct
Australian Made
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Our return policy is valid for 30 days from date of purchase. Once the 30 day period has expired we are no longer able to offer return/exchange on your purchase. 

To be eligible for a return, All returns must be unworn, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging (shoe box) which must also be undamaged and in its original condition. Do not use shoe box as shipping packaging. 

Upon receipt of your returned and inspected goods, we will notify you of the status of your exchange via email. A gift/credit voucher (valid for 12 months) will be issued once product is returned. You can then order the replacement product using this credit voucher simply by entering the code at check out.



Items purchased at discounted price can be returned for an exchange or gift card. No refunds will be given.



You will be responsible for all shipping costs associated with the return/exchange.